MBBS,MRCGP, DFSRH

 Practice Manager

Office Manager

Business Manager

The Practice Manager, Business Manager and Office Manager are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice Manager and Office Manager support the GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care.

Receptionists are trained in care navigation and provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists/care navigators make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.All staff undergo mandatory regular training in data quality /confidentiality, safeguarding, infection control and resuscitation, CPR , health and safety standards.

Secretary

The Midwife attends our surgery every Thursday

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

The Health Visitor attends the Sure Start Centre ( next to Gildersome Primary School) on a  Thursday morning.