This practice works with the Morley and District Primary Care Network to Nursing Care to our patients. To do this we share contact information for our patients with the Leeds GP Confederation which is essential for them to manage the appointment booking and clinical rota for this service. The legal basis for sharing this information is:
Purpose of using personal data | Legal basis of processing | Special category of data |
To deliver Primary Medical Services under the Primary Care Network Directed Enhanced Service of the GMS/PMS Contract for Primary Medical Services. | GDPR Article 6(1)(c) – compliance with a legal obligation Regulation 6(1)(e) – the performance of a task carried out in the public interest | GDPR Article 9(2)(h) – medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems. Special category 9(2)(i) – public interest in the area of public health |
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the surgery who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
in cases of violence the police may be called.
Non violent cases include intimidating behaviour ,obstructive behaviour,deliberately misleading members of staff with false information,demanding appointments.This kind of behaviour towards members of staff or other patients and family/carers will not be tolerated and the management team and Lead GP will decide if a warning letter and GP /patiient behaviour contract is to be given to the patient .The patient would then need to agree and sign the contract if they wish to remain registered at the Practice .