. If you wish to complain about the pathology problems please see the details below of how to complain directly . Thankyou 

Pathology result issues across Leeds

 The laboratory at Leeds Teaching Hospitals trust (LTHT), which processes & reports on all the bloods tests taken across Leeds, had a system upgrade in early December 2024. 

Due to problems with this upgrade:

1. Some blood test results have been delayed in being sent back to the practice
2. Some blood test results were sent to us in an incorrect format: so will take us longer to review back in the practice
3. Some blood samples have been lost or have been discarded due to delays in processing which means they will have to be repeated
4. There may be staggered delays within a set of tests, meaning reports may not be representative. for example, a result may be marked as ‘normal’, and this communicated to the patient, but further test elements are yet to arrive (and may be ‘abnormal’).

 This has been a problem across Leeds with every GP practice having to do a lot of extra work, checking and so on. At  Gildersome Health centre we are facing a significant extra workload caused by this issue which is entirely outside our control. Please be assured that we are working through the extra work steadily and we will be in touch with patients as and when necessary.

 Our preferred way for patients to know that their test results are back / and are normal, is by checking on the NHS App. You can see all your test results and your recent medical notes in the NHS App. It is downloadable from app stores.

 If you had a blood test taken here at the practice more than 4 weeks ago and there are no results showing on the NHS App) then please let us know . If you are not able to access the NHS App, then please do give us a call to check.

 If you had a blood test taken here at the practice more than 4 weeks ago, and you cannot see all the results from it on the NHS App please let us know.

 West Yorkshire ICB, Leeds Local Medical Committee (which represents GPs) and Leeds Teaching Hospitals Trust are working together to resolve the issues. However, Leeds General Practice feels this system upgrade has been poorly handled, resulting in a lot of extra work for practices at our busiest time of year. We will continue to post updates as we get them.

Should you wish to convey your feelings to LTHT, you can contact the patient Liaison.

patientexperience.leedsth@nhs.net

You can also post your concerns to the PALS Team at:

Trust HQ, St James’s Hospital

Beckett Street

Leeds

LS9 7TF Thank you for your ongoing support,

Gildersome Health Centre

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Please find below the CQC link where you can find the information from our latest inspection:

CQC Inspection      

Electronic Prescribing

We can now prescribe prescriptions electronically. Just call in to your preferred Pharmacy and sign up for the service. Once you have a nominated Pharmacy we can send them the prescription electronically, ready for collection.

Please note: If you do not nominate a pharmacy and you wish for a someone else to collect your prescription then you will need to fill a form in at the surgery and list the names of anyone you authorise to collect them.

On-line services:

Register now by coming into the surgery with photographic identification. If you do not have photographic identification it may still be possible to register using our vouching for criteria or security questions. 

Book appointments for GP or Nurse and cancel online.

Order repeat medication.

See your coded medical records e.g. blood test results, x-ray results etc.

Freephone 111

When the surgery is closed you can contact the out of hours service by ringing 111. This number is free from both mobiles and landlines.

Pharmacy First

Accessing Pharmacy First services

The following table shows the 7 conditions pharmacists can manage across various age ranges.

Go straight to your pharmacist for expert advice and treatment - 

NHS England » Pharmacy First

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Repeat Prescriptions

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